TERMS AND CONDITIONS FOR OUR ITALIAN TOURS

Italian Delights Tours Terms and Conditions

GROUP SIZES, PRICES, DEPOSITS, AND PAYMENTS

Maximum group size 14 guests - average size is 5-6 guests and tour groups rarely exceed 8 guests. This ensures that your comfort and enjoyment are our top priority. Tours and tariffs are subject to change. 

Prices shown are per person, double occupancy. The deposit is 15% of the overall tour price (25% for Venetian Delights Tour), or as listed on the tour registration form. This deposit is required before a booking can be confirmed by us. Payment instructions will be sent after we have received the Booking Confirmation and Guest Details form. No booking will be reserved until the prescribed deposit is received. 

Balance of the payment will be due within 3 calendar months prior to the commencement date of the first tour date booked (30 days after Booking Confirmation Date if the date of the tour you are hoping to participate in is less than 90 days after the Booking Confirmation Date, and upon booking if tour commences within 30 days of booking date). Payment instructions will be sent to you after we have received your Booking Confirmation and Guest Details form. After your deposit has been deposited we will send you an invoice with the due date for the balance of payment. Should your final payment fail to reach us by the date specified on your invoice, we reservethe right to cancel your booking without refund. 

CANCELLATIONS INSURANCE AND REFUNDS

If you cancel your tour reservation for any reason at any stage, your deposit is non-refundable. If cancelling more than 60 days before the tour starting date 60% of your total tour cost will be refundable. 

If cancelling more than 30 days, but less than 60 days before the tour starting date, 50% of your total tour cost is refundable for physician documented emergency medical reasons or for police documented cases of accident, flood, fire, or crime. If cancelling less than 30 days from the tour start date, a cancellation fee equal to 100% of the tour cost will apply. We do not provide refunds for: non-medical personal problems; air carrier delays or cancellations; inability to obtain passports; business problems or emergencies; etc.

In the unlikely event that we would cancel your tour, you would be entitled to a 100% refund within 2 weeks after the tour's cancellation. Italian Delights reserves the right to cancel tours at any time for any reason such as lack of client numbers etc. 

You are required to purchase your own travel insurance to cover cancellation coverage, airline tickets, trip delay, lost luggage or any potential medical expenses. 

IMPORTANT ARRIVALS/DEPARTURES INFORMATION

It is your responsibility to take note and enquire with us about the time we arrive at our arrival (pick up) and departure (drop off) points, prior to the beginning / after the end of our tours. This should be done prior to you making any flight or train bookings so that it is clearly understood that the arrangements will fit in with our times. Your train should arrive at least half an hour prior to the designated pick up time, and your flight should arrive at least two hours prior to the pick-up time. Upon your departure from the tour your train should leave no less than an hour after our intended arrival, and your international flight should leave no less than 3 hours after our arrival times (2 hours for Italian domestic flights and Europe-bound flights). 

LUGGAGE

Guests are allowed one medium-sized suitcase and one small carry-on bag per person. If you exceed this limit there may not be space in the vehicle(s) to transport your excess luggage and it will be at your own expense to have it transported throughout the tour. We suggest that you bring a day pack for carrying water, guide books, jacket, rain gear, etc.  

HOW PHYSICALLY FIT DO YOU HAVE TO BE?

Our tours are not athletic events. To comfortably complete them you should be able to do some moderate walks over hills and be able to climb a number of stairs. We will also be doing a lot of walking in the towns we visit. If you are planning a tour with us it wouldn’t hurt to prepare yourself by starting a moderate walking program at least 2 months before the tour. 

SPECIAL REQUIREMENTS

Please advise us of any special requirements such as Special Meals, Medical Requirements etc, as soon as possible. 
If you get motion sickness easily, it is advisable to bring with you motion sickness pills, as we will be travelling along hilly and mountainous roads at times.

LIMITATION OF LIABILITY

No responsibility is accepted for any loss, expense, accident, injury, or damage to any person or property due to the actions or omissions of any person, or any cause, including but not limited to acts of God, acts of terrorism, war, strikes, defects in machinery, breakdown of equipment, weather, quarantine, negligence, loss of baggage, or other causes beyond our control, such losses being the responsibility of the guest. 

PERMISSION FOR PHOTOS AND VIDEOS OF GUESTS

You agree that our Tour Directors or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

MEMBERSHIP ON TOUR

Italian Delights reserves the right to accept, reject, or not retain any person as a tour participant whose condition or general deportment impedes the operation of the tour or, in the opinion of the tour manager, affects the rights and enjoyment of other guests. A guest not retained on tour shall have no cause for complaint or refund, and shall bear any and all extra expenses that ensue. 

TOUR CHANGES

All information contained in this document is, to the best of our knowledge, correct. However, we reserve the right to make changes in accommodations, group composition, visits, and itineraries at any time, should it become necessary or desirable. Delays or itinerary changes caused by strikes, bad weather, traffic, or other unforeseen circumstances are beyond our control and we are not obliged to pay guests compensation. 

Exclusions from all tours

  • Airfares
  • Everything not mentioned in specific tour itineraries, or mentioned as being an option/optional/excluded. 
  • Items of personal nature, phone calls, passport and Visas (if applicable), laundry or tips.
  • Personal transport, excess baggage, security and government taxes, travel insurance. 
  • Meals not specifically mentioned in itinerary or which are referred toas "free lunches or dinners".
  • Entry fees toall places either mentioned or not mentioned in itinerary. 
  • Optional excursions or activities that maybe offered which are not included in the tour price.
  • All personal expenditure.
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